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Customer Service Representative - State Farm Agent Team Member

Full Time in Bentonville, AR

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Bilingual (Spanish) Customer Service Representative
Location Bentonville, Arkansas
Company Allan Davis State Farm Insurance Agency
About Us At Allan Davis Insurance Agency, we are dedicated to providing exceptional service and support to our customers. Our agency is committed to fostering a welcoming environment and ensuring our clients receive the best insurance solutions tailored to their needs. We are currently seeking a Bilingual (Spanish) Customer Service Representative to join our dynamic team and help us continue delivering outstanding service to our diverse clientele.
Position Overview As a Bilingual (Spanish) Customer Service Representative, you will be the first point of contact for our customers. You will play a critical role in assisting clients with their insurance inquiries, policy information, and claims processing. Your ability to communicate effectively in both English and Spanish will be essential in delivering personalized support and ensuring customer satisfaction.
Key Responsibilities
  • Provide exceptional customer service to clients in both English and Spanish.
  • Respond to inquiries regarding insurance products, policies, and claims.
  • Assist customers with policy updates, billing questions, and general account management.
  • Educate clients on coverage options and help them make informed decisions.
  • Process claims and coordinate with necessary parties to facilitate timely resolutions.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to enhance overall customer experience.
Qualifications
  • Bilingual proficiency in English and Spanish (written and verbal).
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Detail-oriented with excellent problem-solving abilities.
  • Proficiency in using computer systems and software.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for professional development and growth in our office.
  • A supportive work environment.
  • Paid time off.
  • A chance to make a positive impact in the community.
If you are passionate about helping others and possess the skills necessary to excel in this role, we would love to hear from you! Please apply online or send your resume and a cover letter to kelli@allandavisjr.com with the subject line "Bilingual Customer Service Representative Application."
Compensation $16.50 - $21.50 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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